The Student Welfare team is here to help you with any personal difficulties you may experience during your time at the University.
The team is made up of professional welfare staff who are able to advise you on a wide range of personal and welfare issues that may impact your studies and day-to-day life, including:
- Settling in and homesickness
- Difficulties with flat/housemates
- Family or relationship issues
- Harassment and bullying
- Drugs or alcohol issues
- If you are victim of violence (crime/sexual/domestic)
- If you are victim of a hate/race crime
- Struggling to manage carer responsibilities
- Concerns about a friend
- If you don’t know where to go for help
Contact the team
There are three ways to access help from the Student Welfare team:
- Online - Submit a query online via Me@Reading (once logged in click on the ‘Questions?’ button.
- Walk-in – The team offers a walk-in service in the Carrington building where you can speak to someone in person. This will be available Monday – Friday, 10am – 4pm. This service will be first-come, first-served.
- Appointment – Student Support Coordinators in Support Centres and the Student Services Reception staff in the Carrington building can book an appointment for you with a member of the team.
A member of the team will speak to you to understand your situation and guide you to the help you need.
This could be by directing you to information online, referring you to a specialist support or advice service, or simply talking things through with you and helping you to come up with a plan of action.
In an emergency
The Student Welfare team works alongside Academic Tutors and other University support services to provide wellbeing support for students in need. However, the team is not an emergency service and is only accessible Monday – Friday, 10am – 4pm.
If you are struggling to cope or need urgent help or outside of these hours, we advise that you contact one of the following services:
- Your Doctor/GP Surgery - you can request an emergency appointment
- NHS non-emergency advice – call 111 (available 24/7)
- Emergency Services (Police, Ambulance, Fire Service) – 999 (only call this in an emergency).
- University Security - 0118 378 7799 (non-emergency)/ 0118 378 6300 (emergency).
- The Samaritans - 116 123 (available 24/7)
- Berkshire NHS mental health crisis number - 0300 365 0300 (available 24/7)